About Us

Company Details: GLAMPSTAY TENT & GLAMPSTAY STORE brands of Creativ’ International Inc. (referred to as “we,” “us,” or “the Company”) is a registered company in Vietnam and Canada, listed under company number 07401199. Our registered office is located at Creativ’ International
Bitexco Financial Tower, Suite 46, 2 Hải Trieu Str., Distr.1, Phuong Ben Nghe, Ho Chi Minh City, Vietnam. Our Tax Number is 0313632367. Our Canadian registred address is Chemin Laval, Ville Saint-Laurent, Montreal, Qc, Canada
You can find our website at www.creativ-intl.com

Contacting Us: You can reach our customer service team at +84 (0) 28 62 87 60 55 or email us at support@glampstaytent.com. For formal notice related to any matter under the Contract, please refer to clause 19.2 for details.


Our Contract With You

Our Contract: These terms and conditions (referred to as “Terms”) apply to any order you place and the supply of goods we provide (referred to as the “Contract”). No other terms are implied, whether by trade, custom, practice, or course of dealing.

Entire Agreement: The Contract represents the entire agreement between us concerning its subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty that is not explicitly set out in the Contract.

Language: These Terms and the Contract are valid only in the English language.

Additional Terms: These terms also reference the following additional terms that apply to your use of our site:

Website Content Disclaimer

We have made reasonable efforts to ensure the accuracy and currency of the information on this website.

All warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by applicable laws. The website and the information and services it offers are provided “as is” without any warranty. We do not guarantee that the Service, including the information, material, or services it relies on, will be free from inaccuracies, interruptions, delays, omissions, or errors (referred to as “Faults”). We shall not be liable for any loss, damage, or cost resulting from any such Faults. You assume sole responsibility and risk for the suitability and results obtained from using the Service, as well as any decisions or actions based on the information contained in or generated by the Service.

The Company reserves the right to change descriptions without prior notice.

Any drawings, descriptive material, specifications, and advertising provided by the Company, as well as any descriptions or illustrations on the Company’s websites or brochures, are intended solely to provide an approximate idea of the described goods. They do not form part of the Contract.

Please note that our site may contain links to other websites, and we are not responsible for their privacy policies, procedures, or content.


Placing an Order and Its Acceptance

Placing Your Order: Follow the onscreen prompts to place an order. Each order you place is considered an offer to purchase the specified goods (referred to as “Goods”) under these Terms.

Correcting Input Errors: Our order process allows you to review and amend any errors before submitting your order. Please carefully check your order for accuracy. You are responsible for ensuring the completeness and accuracy of your order and any submitted specifications.

Acknowledgment of Receipt: After placing an order, you will receive an email acknowledging receipt of your order. Please note that this acknowledgment does not constitute acceptance of your order. Acceptance of your order is detailed in clause 4.4.

Accepting Your Order: We will confirm our acceptance by sending you an email confirming the dispatch of the Goods (referred to as “Dispatch Confirmation”). The Contract between you and us is formed only when we send you the Dispatch Confirmation.

Inability to Accept Your Order: If we are unable to supply the Goods for any reason, we will notify you in writing, and your order will not be processed. If you have already paid for the Goods, we will promptly refund the full amount, including any delivery costs.

Orders Meeting Certain Criteria: Orders for a minimum of 5 tents or with a total value of at least US$ 3,000 are classified as “Trade Orders.”

Product Suitability: You are solely responsible for selecting a product that suits your needs. The specifications for all our products are clearly presented on our website. A product is not considered unfit for its intended purpose solely because you failed to select one with suitable specifications.


Our Goods

Illustrative Images: Images of Goods on our site are for illustrative purposes only. While we have made efforts to accurately display colors, we cannot guarantee that your computer’s display will accurately reflect the colors of the Goods. There may be slight variations in color.

Packaging Variations: The packaging of your Goods may differ from the images displayed on our site.

Specification Amendments: We reserve the right to amend the specifications of the Goods if required by applicable statutory or regulatory requirements.


Return and Refund

Cancellation Right: You may cancel the Contract, receive a refund, or exchange the purchased Goods by notifying us as outlined in clause 6.4 within 14 days of receiving the Goods.

Exclusions from Cancellation Right: This cancellation right does not apply to:

  • Goods that have been unboxed, used, or previously assembled.
  • Goods that have become inseparably mixed with other items after delivery.

Return Conditions: Unwanted Goods must be returned in fully resaleable condition, including original, unmarked, and undamaged packaging. Upon approval of your return condition, we will aim to refund you within 14 working days. The original delivery charge is non-refundable.

Cancellation Procedure: To cancel the Contract, Ask us the return form. We will confirm the receipt of your cancellation by email.

Returning Goods: If Goods have been delivered before you cancel the Contract, you must return them to us promptly, but no later than 14 days after receiving the Goods. For Trade Orders, cancellation before delivery entitles you to a refund at 70% of the order value.

Return Costs: You are responsible for any postage fees incurred in returning undamaged, unwanted Goods. You must ensure that the Goods are returned unmarked, undamaged, and not lost in transit. We do not accept responsibility for items lost or damaged during return transit.

Quality Control: All returned items undergo a full quality control check. We reserve the right to refuse refunds for items deemed unsuitable for resale following this quality control check.

Faulty or Damaged Goods: If Goods are found to be faulty, damaged upon delivery, or not of satisfactory quality, you must contact us within 14 working days of receiving the Goods. We will, at our discretion, provide replacement Goods or refund the purchase price.

Shipping of Faulty or Damaged Goods: If you are returning faulty or damaged Goods, we will arrange the shipping of the Goods back to us.


Delivery, Risk Transfer, and Title

Confirmation of Order Receipt: We will contact you immediately after you place an order to confirm receipt. Please note that this confirmation does not guarantee that the ordered Goods are in stock.

Delivery Times: We strive to deliver your Goods in the UK within one working day if ordered before 2.30 pm. This does not apply to weekend orders or large orders that may require pallet shipping. Occasionally, delivery may take up to 7 working days, especially for large orders of 20 or more products. Please only contact us if you have not received your Goods after the mentioned time frame.

Delivery Estimates: Delivery dates provided are estimates and may vary. We do not guarantee delivery time and are not responsible for courier-related delays. Delivery may be affected by Events Outside Our Control (see clause 18).

Delivery Completion: Delivery is considered complete once the Goods are unloaded at the delivery address specified in your order. From that moment, the Goods are at your risk.

Ownership Transfer: You own the Goods once we receive full payment, including all applicable delivery charges.

Failed Delivery Attempts: Our shipping services allow a maximum of two delivery attempts for purchased Goods. If delivery fails due to unavailability or incorrect delivery information, you will be charged for re-delivery, even if the original delivery was free or discounted.

Failure to Take Delivery: If you do not take delivery within 14 days after notification that the Goods are ready for delivery, we may resell part or all of the Goods. We will account to you for any excess over the price of the Goods or charge you for any shortfall below the price of the Goods, after deducting reasonable storage and selling costs.


European and International Delivery

Delivery Destinations: We deliver worldwide. Contact us for a delivery quote for your country.

Import Duties and Taxes: your order may be subject to import duties and taxes imposed upon delivery. We have no control over these charges and cannot predict their amount.

Responsibility for Import Duties and Taxes: You are responsible for paying any import duties and taxes. Contact your local customs office for more information before placing your order. 

Compliance with Local Laws: You must comply with all applicable laws and regulations of the country for which the Goods are destined. We are not liable if you violate any such law.


Price of Goods and Delivery Charges

Price Quotation: The prices of Goods are as quoted on our site when you submit your order. We make reasonable efforts to ensure that the prices are accurate at the time of order entry.

Price Changes: Prices for Goods may change over time, but these changes will not affect orders already placed.

Taxes and VAT exclusion: The price of Goods excludes VAT, import and local taxes at the current applicable rate in your country. You are responsible for the payment of all the applicable correpsonding taxes.

Delivery Charges: The price of Goods does not include delivery charges. Delivery charges are estimated upon request.

Pricing Errors: While we make efforts to ensure accurate pricing, errors may occur. If we identify a pricing error on an order, we will notify you and provide the option to proceed with the corrected price or cancel your order. Orders with obvious pricing errors may be canceled.


Payment Methods

Accepted Payment Methods: We accept payment for Goods via debit card, credit card, Stripe, PayPal, and bank transfer. We accept MasterCard, Visa, and American Express cards.

Payment Process: a minimum deposit is requested at the order, the final Payment for Goods and applicable delivery charges is due before shipping.

 

Confidentiality

Information Confidentiality: Any information provided when placing an order is held confidential. When placing an order, you must provide us with the following information: name, billing address, delivery address, email address for order confirmation, and a contact telephone number. This information is used for delivery, billing, and order fulfillment. We may supplement the information with data from third parties. Consult our Privacy Policy to have more information on data collection and processing.

Cookie Use: Our online store uses session cookies to enable the shopping cart system. Most web browsers automatically accept cookies, but you have the option to decline them. Refer to our Cookie Policy for more details.

Web Server Data: Our web servers may collect certain details, such as your operating system type, browser type, domain, language, country, and time zone. This data is used for analytical purposes.


Manufacturers’ Guarantee

Goods Guarantee: The Guarantee of the Goods is not covered by glampstay tentes but by the manufacturers.

Our Warranty: We provide a warranty that, upon delivery and for a general limited period of 12 months thereafter, the Goods will:

  • Conform to their description (subject to clause 5).
  • Be free from material defects in design, material, and workmanship.

Warranty Claim Procedure: If you discover that some or all of the Goods do not comply with the warranty (as per clause 13.2) and meet certain criteria (outlined in clause 13.3), you must:

  • Provide written notice of the issue within 14 days of discovery.
  • Allow us a reasonable opportunity to examine the Goods.
  • If requested, return the Goods to us (we will arrange shipping at your cost). We will, at our discretion, repair or replace the defective Goods or refund the purchase price.

Exclusions from Warranty: The warranty does not cover situations where:

  • You continue to use the Goods after reporting an issue.
  • The defect arises due to specifications provided by you.
  • You alter or repair the Goods without our written consent.
  • The defect arises from fair wear and tear, wilful damage, damage from hostile environments (e.g., extreme weather conditions exceeding the specified tolerances on our website), negligence, or abnormal storage, maintenance, or working conditions.
  • The Goods differ from their description or specification due to changes made to meet statutory or regulatory requirements.

Limitation of Liability

Our Liability: References to liability in this clause 15 encompass all liability arising from or connected to the Contract, including liability in contract, tort (including negligence), misrepresentation, restitution, or other legal theories.

Usage Restriction: We supply Goods for internal use only, and you agree not to resell them.

Liability Exclusions: Our liability exclusions include:

  • Liability for death or personal injury caused by our negligence.
  • Liability for fraud or fraudulent misrepresentation.
  • Liability for breach of implied terms under the Sale of Goods Act 1979.
  • Any other liability that cannot be limited or excluded by law.

Indirect or Consequential Loss: Subject to clause 15.3, we are not liable for:

  • Loss of profits, sales, business, or revenue.
  • Loss or corruption of data, information, or software.
  • Loss of business opportunity.
  • Loss of anticipated savings.
  • Loss of goodwill.
  • Any indirect or consequential loss.

Goods’ Total Liability: Our total liability for all losses arising from the Contract will not exceed the price of the Goods.

Stove Usage Disclaimer: We are not responsible for the use or misuse of our stoves. You should only use our stoves inside fire-retardant or breathable fabric tents with proper ventilation and flue installation. Stoves should never be left unattended, especially around children or pets. Use stoves according to our safety guidelines.

Representation Exclusion: Except as explicitly stated in these Terms, we do not make any representations, warranties, or undertakings regarding the Goods. Any implied terms are excluded to the fullest extent permitted by law.


Complaints

Complaint Resolution: In case of complaints related to our website, please contact us at support@glampingtents.com

Termination

Suspension or Termination: We may suspend the supply or delivery of Goods to you or terminate the Contract immediately by providing written notice under various circumstances, including your material breach of Contract terms or failure to make timely payments.

Termination Effects: Termination will not affect accrued rights and remedies for both parties. Provisions intended to survive termination remain in full force.


Events Outside Our Control

Event Outside Our Control: We are not liable for failures or delays in fulfilling our Contract obligations due to events beyond our reasonable control (Events Outside Our Control).

Notification and Obligation Suspension: In case of an Event Outside Our Control affecting Contract performance:

  • We will notify you as soon as reasonably possible.
  • Contract obligations will be suspended, and performance time will extend for the Event’s duration.
  • For Goods delivery delays, we will arrange a new delivery date after the Event concludes.

Communication Between Parties

Communication Methods: When referring to “in writing” in these Terms, this includes email.

Notice and Communication: Any notice or communication related to the Contract must be in writing and delivered personally, sent by pre-paid first-class post or next-day delivery service, or email. Notices are considered received when:

  • Delivered personally (upon signature or leaving the notice).
  • Sent by pre-paid second-class post (9.00 am on the third working day after posting).
  • Sent by email (24 hours after transmission, excluding weekends).

Provision of Service Process: This clause does not apply to service of legal proceedings.


General

Assignment and Transfer:

  • We may assign or transfer our Contract rights and obligations to another entity, with notification.
  • You may only assign or transfer Contract rights or obligations with our written consent.

Variation: Any Contract variation is only valid if in writing and signed by both parties or their authorized representatives.

Waiver: Failure to enforce Contract obligations or exercise rights and remedies does not constitute a waiver. Waivers must be in writing and do not automatically apply to future defaults.

Severance: Each Contract paragraph operates separately. If a court or authority deems any paragraph unlawful or unenforceable, the remaining paragraphs remain valid.

Third Party Rights: The Contract is between you and us. No other person has rights to enforce its terms.

Governing Law and Jurisdiction: The Contract is governed by Vietnam or Canadian law, and both parties agree to exclusive jurisdiction in theses courts.

Newsletter Sign-Up: Join our newsletter at glampstaytents.com for updates and promotions.

Please let us know if you need further assistance or have any other requests.